What is your returns and refunds policy online?

Change of Mind – Legal Rights

Sometimes you can buy something and when it arrives, it’s “just not quite right”. We understand this. For most Products bought online you have a legal right to change your mind within 14 days and receive a refund.

If you are outside this 14 day period we also have a more generous 60 day online returns policy, see the section below for more details.

Products should ideally be returned in the original packaging, in a resalable condition, but we understand if this isn’t always possible.

Details of how and where you can return Products purchased online can be found on the returns form enclosed with your Product, or at Section 11 of our Terms of Sale T&Cs.

Please note some Products cannot be returned simply because you have changed your mind. This includes Products sealed for health protection or hygiene purposes (once they have been unsealed). Further details can be found at Section 10.3.4 of our Terms of Sale T&Cs.

Change of Mind – ALDI’s 60 Day Online Returns Policy

In addition to your legal rights, we also offer our customers a more generous 60 day returns policy, however in order to take advantage of this extended right to change your mind the Product you return must be returned:

(a) in a resalable condition;

(b) in the supplied packaging;

(c) if part of a multi-part set, with all parts of the multi-part set; and

(d) with the returns form enclosed with the Product on delivery.

To receive a refund, you can either simply send your Product with your returns form or bring it into store with proof of purchase.

Details of how and where you can return Products purchased online can be found on the returns form enclosed with your Product, or at Section 11 of our Terms of Sale T&Cs.

Return of Wine or Online Exclusive Specialbuys

Please note you can’t return cases of Wine or “Online Exclusive” Specialbuys bought online to store.

Any questions?

If you have any questions about our online returns and refunds policy or if you would like to discuss a replacement please contact our Customer Services Team here.